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Zhenova

Returns and Exchanges

Draft policy: please confirm the details below before launch.

Easy returns

If your bag is not right, contact us within 7 days of delivery. Items must be unused, with tags and original packaging.

Exchanges

We are happy to exchange for another colour or style, subject to availability.

Refunds

Approved refunds are issued to the original payment method within 5 to 7 working days of the return reaching us.